Job Description

StaffShore is looking for a clear, patient, and dependable Customer Support Representative to support future international client projects with phone, chat, and email communication.

This role is ideal for someone who communicates professionally, stays calm under pressure, follows support procedures carefully, and enjoys helping customers resolve questions or concerns. You may support customers across industries such as e-commerce, SaaS, professional services, retail, and other service-based businesses.

If you enjoy problem-solving and providing attentive customer service, this may be a strong fit for long-term remote support work.

Key Responsibilities

• Handle inbound and outbound customer communication via phone, chat, and email
• Respond to customer inquiries with clarity, accuracy, patience, and professionalism
• Document customer interactions, tickets, notes, and updates in the appropriate support system
• Follow client guidelines, scripts, and standard operating procedures
• Escalate complex issues to the appropriate team member or client contact when needed
• Maintain product, service, and process knowledge based on client requirements
• Coordinate with internal team members or client contacts to support timely issue resolution
• Maintain a positive and professional customer experience across all communication channels

Qualifications

• Bachelor’s degree preferred
• Excellent spoken and written English
• Confident handling phone, chat, and email communication
• Experience with support tools such as Zendesk, Freshdesk, Help Scout, Intercom, or similar platforms is a plus
• Comfortable using Google Workspace, Microsoft Office, and collaboration tools such as Slack, Asana, Trello, or similar platforms
• Strong problem-solving skills and attention to detail
• Dependable, calm under pressure, and able to work independently
• Prior customer service, call center, or client-facing experience is an advantage

You’re a Great Fit If…

• Clear, calm communication comes naturally to you
• Helping customers and resolving issues feels rewarding
• You follow procedures carefully and maintain accurate documentation
• You stay organized and follow through on tasks without constant reminders
• You feel comfortable supporting international, especially U.S.-based, customers
• You can remain professional and patient in challenging conversations

Work Schedule

• Full-time, remote role based in Pakistan
• Availability during U.S. business hours is required, usually evening to late-night Pakistan time depending on the client schedule
• Reliable high-speed internet and a quiet workspace are required